Refund Policy

At Proedge Soft, we strive to deliver exceptional services and products. Due to the nature of software development and digital products, we have implemented a strict refund policy as outlined below.

1. No Refunds for Services Rendered

Once a software development service has been initiated, payments made are non-refundable. This includes, but is not limited to, initial consultations, project planning, development milestones, and deployment phases.

2. Non-Refundable Digital Products

All digital products, including software, licenses, and subscriptions provided by Proedge Soft, are non-refundable once delivered or accessed by the customer.

3. Exceptions to the Refund Policy

Refunds may be considered only under the following circumstances:

• The product or service was not delivered as per the agreed specifications outlined in the contract or agreement.
• The customer has made a duplicate payment in error.
• Any applicable consumer protection laws mandate a refund.

4. Requesting a Refund

To request a refund, customers must provide a written request within 7 days of the incident via email to billing@proedgesoft.com. The request must include:

• A detailed explanation of the issue.
• Relevant documentation, including receipts, agreements, or screenshots.
• Proof of non-compliance or errors on our part.

Refund requests will be reviewed on a case-by-case basis. The decision made by Proedge Soft will be final and binding.

5. Chargebacks and Disputes

Any chargebacks or payment disputes initiated without contacting us first will be considered a breach of our policy. In such cases, we reserve the right to terminate the service or product and pursue legal remedies, if necessary.

6. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon being posted on our website. We encourage customers to review this page periodically for updates.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: billing@proedgesoft.com

Address: Progressive Center, Main Shahra-e-Faisal, Block 6 PECHS, Karachi, Karachi City, Sindh 75400